How We View Support
Every customer is important to us — no matter your size or how long you've been with us. However you reach out — phone, email, chat, or the support portal — the goal is the same: a positive experience, with a team that knows local government seeing it through to resolution.
One login. Tickets, tracking, and answers.
Team Support is where Spectrum customers go for help — log and track your own support tickets from open to resolved, and search self-serve knowledgebase articles, all in one dashboard, available 24/7.
Support Tickets24/7
Create a ticket and track its status from open to resolved, all in one dashboard.
Knowledge Base
Search self-serve articles and guides whenever you need a quick answer.
Live Support
Reach a real person by phone or email, Monday–Friday, 8:30 AM–5:00 PM CT.
Logging into Team Support is simple
Choose the option that applies to you.
I have an account
Log in with your email address and password.
I forgot my password
Enter your email address and click “Forgot My Password” to reset it.
I've never accessed Team Support
Email spectrum@harrislocalgov.com with your organization name and we'll get your account set up.
spectrum.na2.teamsupport.com
Answers to a Few Good Questions
Do you support older versions of Spectrum?
Yes — we provide continuous support for all customers, on all software versions, so you always have help available no matter how long you've been on the platform. You're never forced to upgrade just to stay supported.
Do you offer training for new staff or volunteers?
Yes. Live one-on-one sessions and group onboarding are available as optional add-ons — see our Training options or talk to our sales team.
Can I request a feature that isn't in Spectrum yet?
Absolutely. Send suggestions through Team Support or the contact form below — customer feedback shapes our product roadmap through regional user group meetings, webinars, and advisory councils.
Is phone support available?
Yes — call us at 1.888.575.7281, or email spectrum@harrislocalgov.com. Live support is available Monday–Friday, 8:30 AM–5:00 PM CT.
What happens if my issue needs to be escalated?
Our escalation model has three levels — Team Lead, Customer Support; Manager, Customer Support; and Vice President — with response times prioritized based on urgency to ensure timely resolution.
Here's how to reach us
Start with Team Support for the fastest help — ticket tracking and self-serve knowledgebase articles, available 24/7. Prefer to talk to a person? Reach our support team directly by phone or email, Monday–Friday, 8:30 AM–5:00 PM CT.
Contact Support Directly
Phone
1.888.575.7281
Mon–Fri, 8:30 AM–5:00 PM CT
Still have questions?
Our support team is a call or ticket away — or book a full walkthrough.